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  • Where do you ship?

    We ship worldwide. If you need an order shipped outside of the U.S., you can place your order online and we will email you a revised order confirmation with estimated shipping charges. If you accept them, please confirm these charges; we cannot proceed with your order without confirmation.

  • How long does it take my order to ship?

    We do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email. From the time an item is shipped, shipping via Ground Service generally takes…

  • How do you ship?

    Standard items ship via USPS, UPS, and FedEx. Larger items ship via freight truck.  Our standard shipping only covers curbside delivery to the curb at the end of your driveway. This service does not include placing the item inside your driveway, garage, or home. It also does not include set up or assembly of items…

  • Why Doesn’t My Coupon Work?

    If you found a “Gracious Style coupon” on another site, it may not be valid. Many online sites allow anybody to upload coupons but do not check if the coupon is actually valid. We can only honor coupons from our own site, subject to their terms and conditions.

  • ​How Do You Handle Pricing Errors?​

    ​Although we work hard to ensure that items are priced accurately on our site, pricing errors do occur. If an item’s correct price is higher than the ​the price displayed, we will cancel your order for that item and notify you of the cancellation.

  • What is Your Price Match Policy?​

    We are committed to offering you great prices. If you find an item we offer for a lower price at a selected competitor, we will meet that price at the time of purchase.  This is only valid before your order is placed; it cannot be applied to previous purchases. Competitor items must be in new, unused…

  • How do I exchange an item?

    To avoid delays, place a new order online and return the original to us for a refund. If you prefer to wait until we receive your item back, contact us with your request and be sure to include a note with exchange instructions when you return the original order. If there is a difference in…

  • How long does it take to get my refund?

    Please allow 15 business days for your refund to appear on your credit card statement. Unfortunately we cannot help expedite your bank’s processing of refunds.

  • How will I know when my return has been received?

    After we receive your return and confirm that all items are in new, unused, and shelf-ready condition, you will receive an email confirming that your refund has been processed. If a refund is made to your credit card, please allow 15 business days for the refund to appear on your statement. If you have further…

  • Can I return monogrammed/personalized items?

    No, all monogrammed/personalized items are final sale. Please make your selections carefully, we do not accept returns or exchanges on these items.