If the item is still available, we’ll be happy to replace it. Otherwise, we’ll issue a full refund to your account.
If you received a damaged item, please email us the following within 7 days after you receive your package:
- Your name
- Your order number
- The name of the damaged item
- Photographs of the damaged item(s) and exterior packaging
- How you would like us to proceed
As soon as we have reviewed your request, we will file a claim with our shipper and keep you updated. In the meantime, please do not discard either the damaged item or the exterior packaging.
IMPORTANT: Please inspect large shipments such as furniture, mirrors, and art when they are delivered to you. If the item is damaged do not accept them from the shipper.