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RETURN YOUR ORDER

To start a return, please enter your order ID number and your billing address zip code to look up your order. You can then request a return for the completed shipments of your order. Please make sure that your order is eligible under our return policy.

Order ID
Billing Zip Code
Country

FREQUENTLY ASKED QUESTIONS

+ What is your return policy?

Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange.Exceptions to this return policy include, but are not lim ... Read more

Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange.

Exceptions to this return policy include, but are not limited to, the following:

 1. Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable.

2. Art, furniture, mirrors, and sterling silver items are not returnable.

3. Flora Danica dinnerware by Royal Copenhagen is not returnable.

4. Alain Saint Joanis, Alberto Pinto, Ambella Home, Anna Weatherley, Caracole, Chelsea House, Christofle, Coastal Living, Currey, Daum, David Mellor, Downright, Ercuis, Essentials for Living, Four Hands, Frederick Cooper, Ginori 1735, Global Views, Hering Berlin, Interlude Home, Ivy Guild, Jamie Young, John-Richard, J Seignolles, Kelly Hoppen, Lalique, Lladro, Made Goods, Medard de Noblat, Meissen, Mike & Ally, Noir, Regina Andrew, Sonder, Varga, Villa & House and Wildwood Lamps items are not returnable.

5. Herend, Jay Strongwater and Moser items will incur a 20% restocking charge.

6. Shipping fees are not refundable.

 Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges.

 If you received free shipping on your order, the original shipping costs will be deducted from your return.

+ How do I return an item?

Please click on "Return My Order" at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.Once you have received your return instructions, p ... Read more

Please click on "Return My Order" at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.

Once you have received your return instructions, please ensure that:

1. All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.

2. A copy of your return authorization is included with your return.

3. Your RA number is clearly marked on the outside of your return package.

Your Return Authorization is valid for 14 calendar days from the date it was issued. Items must be received in our location by this date; otherwise, your return will not be accepted.

We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.

Please allow 3 weeks for your return to be processed. You will be notified via email once this has been completed. Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.

+ Can you send me a return shipping label?

We do not provide return shipping labels. If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsi ... Read more

+ How will I know when my return has been received?

After we receive your return and confirm that all items are in new, unused, and shelf-ready condition, you will receive an email confirming that your refund has been processed. If a refund is made to your credit card, please allow 15 business days for the refund to appear on your statement. If you have further questions, please contact your credit card company.

+ How long does it take to get my refund?

Please allow 15 business days for your refund to appear on your credit card statement. Unfortunately we cannot help expedite your bank’s processing of refunds.

+ How do I exchange an item?

To avoid delays, place a new order online and return the original to us for a refund. If you prefer to wait until we receive your item back, email us with your request and be sure to include a n ... Read more

To avoid delays, place a new order online and return the original to us for a refund.

If you prefer to wait until we receive your item back, email us with your request and be sure to include a note with exchange instructions when you return the original order.

If there is a difference in price, any refunds or charges will be applied to the credit card on file.

+ What are your return shipping fees?

If you received free shipping on your order, the refund you receive will be the price of the item returned minus standard shipping costs. Otherwise, there will be no return fees.Please note that ... Read more

If you received free shipping on your order, the refund you receive will be the price of the item returned minus standard shipping costs. Otherwise, there will be no return fees.

Please note that if you did not follow the instructions of your return authorization correctly and incurred additional charges, they will be deducted from your refund.