What is your return policy?
Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange.
Exceptions to this return policy include, but are not limited to, the following:
1. Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable. Items discounted from their MSRP, such as rugs, and items discounted during special promotion periods are returnable
2. Art, furniture, mirrors, and sterling silver items are not returnable.
3. Alain Saint Joanis, Alberto Pinto, Anna Weatherley, Arteriors, Chelsea House, Christofle, Downright, Ercuis, Hering Berlin, Interlude Home, Ivy Guild, Jaune de Chrome, J.L. Coquet, Medard de Noblat, Rani Arabella, Renaissance Paris and Varga items are not returnable.
4. Herend, Jay Strongwater and Moser items will incur a 20% restocking charge
5. Shipping fees are not refundable.
6. Special orders, custom orders, Alain Saint Joanis, Alberto Pinto, Anna Weatherley, Arteriors, Chelsea House, Christofle, Downright, Ercuis, Hering Berlin, Interlude Home, Ivy Guild, Jaune de Chrome, J.L. Coquet, Medard de Noblat, Rani Arabella, Renaissance Paris and Varga are not cancellable once they have been placed.
Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges.
If you received free shipping on your order, the original shipping costs will be deducted from your return.
How do I return an item?
Please click on "Return My Order" at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.
Once you have received your return instructions, please ensure that:
1. All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.
2. A copy of your return authorization is included with your return.
3. Your RA number is clearly marked on the outside of your return package.
Your Return Authorization is valid for 14 calendar days from the date it was issued. Items must be received in our location by this date; otherwise, your return will not be accepted.
We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.
Please allow 3 weeks for your return to be processed. You will be notified via email once this has been completed. Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.