You can go to the bottom of our website, click on “Track My Order”, and enter your order ID and the zip code of your billing address. If you are registered with us, you can check on all your past orders by signing into your account, then click on “Order History” to see a history of your orders, and clicking an order ID to see that particular order.
Since some items are shipped directly from our vendors and others are shipped from our warehouse, your order may arrive in multiple shipments. In addition, some items may be on back order when your order is placed. In that case, we will ship all available items right away, and the rest as they come in. Please review your confirmation emails to verify which item(s) may have shipped separately.
Once your order has been placed, we will process them right away. If you wish to change or cancel your order, please contact us as soon as possible. We will try to change or cancel your order, but it may not be possible if the order has already been scheduled for shipping.
Special orders, custom orders, and orders for Aidan Gray, Alain Saint Joanis, Alberto Pinto and Varga are not cancellable once they have been placed.
Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange.
Exceptions to this return policy include, but are not limited to, the following:
1. Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable. Items discounted from their MSRP, such as rugs, and items discounted during special promotion periods are returnable
2. Art, furniture, mirrors, and sterling silver items are not returnable.
3. items are not returnable.
5. Shipping fees are not refundable.
6. Special orders, custom orders, are not cancellable once they have been placed.
Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges. Any items returned without a Return Authorization number will be automatically returned to you, and you will be charged for all return shipping charges.
If you received free shipping on your order, the original shipping costs will be deducted from your return.
Please click on “Return My Order” at the bottom of our website to obtain a return authorization (RA) number and instructions for returning your items.
Once you have received your return instructions, please ensure that:
1. All items are returned in new, unused, and shelf-ready condition within 30 days of receipt.
2. A copy of your return authorization is included with your return.
3. Your RA number is clearly marked on the outside of your return package.
Your Return Authorization is valid for 14 calendar days from the date it was issued. Items must be received in our location by this date; otherwise, your return will not be accepted.
We recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.
Please allow 3 weeks for your return to be processed. You will be notified via email once this has been completed. Unauthorized returns will be will be returned to you, and you will be charged for all return shipping charges.
We do not provide return shipping labels. If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Gracious Style is not responsible for any items lost or damaged in return transit.
After we receive your return and confirm that all items are in new, unused, and shelf-ready condition, you will receive an email confirming that your refund has been processed. If a refund is made to your credit card, please allow 15 business days for the refund to appear on your statement. If you have further questions, please contact your credit card company.
At Gracious Style, we are committed to offering you the best possible prices. If you find the same product at a lower price from a similar retailer online, we will be glad to meet our competitor’s pricing. This promotion is only valid before your order is placed; it cannot be applied to previous purchases.
Competitor items must be in new, unused condition and in stock in the same color, size, and style; shipping costs must be factored in when comparing prices; other Gracious Style promotions cannot be combined with “price matched” items.
We cannot match prices from auction sites, flash sale sites, and outlet stores. In addition, we cannot match other retailers’ discount promotions, shipping offers, and gift offers.
In some cases, prices cannot be reduced due to strict manufacturer pricing policies.
To inquire if an item is available for price matching, please contact us before you place your order and provide us with the competitors’ website address so we can verify the information.
Price match offers are available solely at the discretion of Gracious Style.
Although we work hard to ensure that items are priced accurately on our site, pricing errors do occur. If an item’s correct price is higher than the the price displayed, we will cancel your order for that item and notify you of the cancellation.
If you found a “Gracious Style coupon” on another site, it may not be valid. Many online sites allow anybody to upload coupons but do not check if the coupon is actually valid. We can only honor coupons from our own site, subject to their terms and conditions.
Shipping charges are based on the total cost of your merchandise before taxes and discounts. Standard ground and two-day shipping rates are applicable for orders shipped within the continental United States.
Please note that fabric samples and gift cards are shipped free of charge via U.S. Mail.
Express 2-Day Shipping
Up to $50
$50.01 – $200.00
$200.01 – $500.00
$500.01 – $1000.00
$1,000.01 and above
Alaska, Hawaii, Puerto Rico, U.S. territories, APO, and FPO addresses
Please add $25 to standard shipping rates and $55 to express shipping rates. Oversized items will be charged at actual shipping charges. You will be notified of such charges prior to the shipping of your order.
Please add $20 to standard shipping rates and $50 to express shipping rates. Oversized items will be charged at actual shipping charges. You will be notified of such charges prior to the shipping of your order.
Gracious Style can ship anywhere in the world. After you have placed your order, we will provide you with an estimate of shipping costs. You will be billed for global shipping costs at the time your package is shipped. For more information on the rates for a particular destination or for more details please write us.
Customs and Duties
Please note that our shipping quotes do not include any applicable duties, valued added taxes, or import consumption taxes. The recipient of the merchandise will be responsible for paying these duties and taxes upon delivery. You will be charged for customs duties if we are invoiced for them.
Certain larger items are subject to an oversized delivery charge. These are noted in parentheses after the item price and is in addition to standard shipping rates.
You are responsible for providing us with accurate and deliverable addresses with your order. If we are charged address correction, returned shipment, remote or non-deliverable location surcharges, or re-shipping fees by the carrier delivering your order, those fees will be billed to you.
Standard items ship via USPS, UPS, and FedEx. Large or heavy items ship via freight truck. Our standard shipping only covers curbside delivery to the curb at the end of your driveway. This service does not include placing the item inside your driveway, garage, or home. It also does not include set up or assembly of items or removal of packaging materials. If needed, white glove service may be available and can be quoted upon request.
We do our best to ship your items within one week. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email.
From the time an item is shipped, shipping via Ground Service generally takes up to 7 business days, while shipping via Second Day Air service takes about 2 business days.
If you need an order shipped outside of the U.S., you can place your order online and we will email you a revised order confirmation with estimated shipping charges. If you accept them, please confirm these charges; we cannot proceed with your order without confirmation.
In most cases, we can ship using your shipper account number.
If you’d like to do so, please note your account number under “Special Instructions” in our checkout form and let us now which delivery method you prefer (eg Next Day Air, Ground, etc). You can also send us an email with your order number and instructions.
Once we have processed your request, we will confirm it by return email.
If you are paying with a credit card, when you place your order, we authorize your credit card to confirm that it is valid and that there are sufficient funds available for your purchase.
An authorization does not charge your card; however, some banks may hold the authorization for the purchase amount on a customer’s card.
On standard orders, we do not charge your credit card until your item(s) have shipped. If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped, so you may see multiple charges on your account.
On custom orders, we will charge your credit card in full when the order is placed.
If you are paying with Paypal, Paypal does not have a separate authorize and capture like credit cards. Your payment will be deducted immediately from your account when you place your order.
We accept Visa, MasterCard, American Express, and Paypal.
If you wish to pay by check or money order, please email us a list of the items you wish to purchase, along with your name, billing address, and shipping address. We will create your order and email you an order confirmation with the total amount and instructions for sending your check payment.